Warranty Information

At Abbott, our first priority is YOU. That's why we've created a Customer Service Centre that is committed to help answer your questions towards our products and how to better manage diabetes.

Here are some of the benefits that our customers receive:

• Lifetime Warranty¹ — If you ever have a problem with your meter, just call our Customer Care team toll free at 1.888.519.6890. If we can't resolve the issue, we'll send you a free replacement meter. You're covered for life!
• Comprehensive Customer Care² — If you ever have a question about your meter, just call our expert team of Customer Care professionals toll-free — we are available 24 hours a day, 365 days a year at 1.888.519.6890.
• Free Lifetime Meter Upgrades¹ — When we introduce a new meter in the future, you can trade in your old meter for a new one — on us.
• Money Back Guarantee — If for any reason you are not completely satisfied with your FreeStyle® or Precision® meter, just call Customer Care at 1.888.519.6890 and we will happily refund your money.
• Educational Support Materials — Right here on our Web site you will find helpful tools and information and so much more.

1. Lifetime warranty and free meter upgrades require use of your meter for a minimum of three years. Choice of replacement meter will be at the discretion of Abbott.
2. Abbott may modify or discontinue this program at any time without notice.